Instructions for correction and tracing
NVS would like to send you instructions for checking when your payment content is not correct as instructed.
For each case, the processing support method is specifically regulated as follows:
CASE 1: The customer is the account holder but writes incorrectly or misses one of the following two contents when transferring the money: Securities trading account number or account holder’s full name.
Step 1: Take a screenshot of the successful electronic money transfer receipt or the bank’s confirmed money transfer receipt. In which, the information about the bank name, transfer account number, beneficiary (NVS Securities JSC), transfer content, amount, transaction date, and money transfer order code must match NVS’s bank statement.
Step 2: Send a correction email to contact@nvs.vn or call the hotline 076 724 5999 for instructions. At the same time, make a recorded call to confirm from the customer’s end about the information corrections according to the account owner’s email.
The content of the email is as follows:
Transfer money to account number <Securities account 090C.…> of <Full name>
For example: Transfer money to account number 090C123456 of Nguyen Van A.
Step 3: NVS supports accounting for money transferred into the Customer’s Securities Trading Account at NVS.
CASE 2: The account owner is not the customer (the person directly receiving the benefits related to the transferred amount) writes insufficiently and/or incorrectly about the Securities Trading Account Number and/or the account owner’s full name.
Step 1: Take a screenshot of the receipt of successful electronic money transfer via a third party (e.g. e-wallet), in which the information: transaction date, payment content (transfer code/order code), transaction amount, beneficiary (NVS Securities JSC) must match NVS’s bank statement.
Step 2: The account owner – the person who requested to sign the request for verification – sends an email to contact@nvs.vn or calls the hotline 076 724 5999 for instructions.
The account holder takes a photo/scan of the request form filled out and signed by both parties (the account owner transferring the money and the customer with a transaction account at NVS). The customer returns the hard copy of the request form to keep records after 7-10 days.
In case the account holder – the applicant and the customer are not in the same place to sign the request form at the same time, NVS agrees to support: the account holder sends an email with a photo/scan of the request form filled out and signed by the account holder; at the same time, make a recorded call to confirm from the customer’s end about the information corrections according to the account holder’s email. The customer will return a hard copy of the request form with both parties’ signatures to keep records after 7-10 days.
Step 3: NVS supports accounting for money transferred into the Customer’s Securities Trading Account at NVS.
